This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 which requires publishing of the Privacy policy for collection, use, storage and transfer of sensitive personal data or information.
ASTROLIGHT (herein referred to as ‘Website’, ‘www.astrolight.in’, ‘Company’, ‘App’, ‘Platform’, ‘We’, ‘Ours’, ‘Us’,) is committed to protect privacy of its users, astrologers, and buyers who are registered with us. Kindly note that the same policy is applicable for Android App, iOS App and website. Please carefully read the below document to understand how your data is used by us.
COMMITMENT
ASTROLIGHT is committed to protect privacy of all kinds of data provided by users who are registered with the platform. Any personal data is being used only for astrology consultations and marketing from the website. The personal information is handled in a way as mentioned in the Privacy Policy. We assure that your personal info is never sold, rented, or traded and data of your chats, messages, calls, or any other transcript are never revealed outside other than to our service providers (inclusive of astrologers) and only in accordance with this privacy policy. This Privacy Policy is to be read along with the respective ‘Terms & Conditions’ and other policies as provided on the Website.
CHANGES TO POLICY & USER CONSENT
Users are informed that this policy document is subject to changes as deemed necessary by the company and there would be an update/amendment from time to time on information collected from the users. By accessing the website, you agree to abide by the terms of this policy. If not, then please do not use this application or website.
By using the website, you are unconditionally giving your consent to collect, maintain, use, and disclose your data in accordance with our privacy policy.
WHAT INFORMATION WE COLLECT ABOUT YOU & HOW WE USE THE INFORMATION COLLECTED?
PERSONAL INFORMATION
Users are registered with the website by providing their mobile number. Profile creation is initiated when user tries to do a ‘Wallet recharge’, ‘Book a consultation’ or ‘Profile creation’. The following details are collected mandatorily Name, Alternative Mobile Number, Gender, Date of Birth, Time of Birth, Place of Birth, Preferred Language and Email. Photo, Marital Status and Occupation are optional.
Users hereby agree that the information provided by them are authentic and up to date. Astrolight and its entities are not responsible for the authenticity of the information and User solely shall be personally liable in such conditions.
The mandatory personal info allows us to provide astrological details during consultation. The address provided for delivery of astrological items is shared with service providers for delivery purpose only.
NON-PERSONAL INFORMATION
In addition to these we track your behaviour on the site and use it for research, analysis (like demographic, interests, and behaviour of users) and marketing. We also collect device information, IP address, browser type, and usage data. This information is used to analyse trends, administer the site, track user activities, and gather demographic information for internal purposes. If this data is not related to User info, then collection activities of these may not be notified to the User. If any data are mandatory to be disclosed, then it will be notified to the user through email or other notifications methods linked to this platform.
All the data are collected and stored on a secure server. All information (and copies thereof) collected by Website, including without limitation Personal Information, User Data, and other information related to your access and use of the services offered by Website, may be retained by Website for such period as necessary, including but not limited to, for purposes such as compliance with statutory or legal obligations, tax laws and potential evidentiary purposes and for other reasonable purposes such as to implement, administer, and manage your access and use of our services, or resolution of any disputes.
Other permissions asked for:
- WiFi – This is required for processing internet during astrological consultations.
- Lock – This is to make sure that the device does not get locked during a session or consultations.
- File Access – Read and write permissions from Gallery or to save documents.
- Camera – To access camera during video calls and Live sessions and to capture photos if required by any feature.
- Notifications – Permission to display notifications from the app or website.
COOKIE POLICY
Cookies play a crucial role in providing you with an improved user experience when you visit our website or use our application. They are small pieces of data sent from a website and stored in your web browser while you browse a specific site. Each time you revisit the website, your browser sends back these cookies to the server, informing it about your previous activities on the site. Essentially, cookies serve as a means for websites to remember past interactions with their users, such as button clicks, logins, or previously viewed pages, even over extended periods.
Our use of cookies falls into the following categories:
Functional Role: These cookies are essential for the functioning of our website or application. They enable you to log into secure areas and utilize online services. We employ these cookies to enhance the functional performance of our website, tailoring it to your preferences. Examples include keeping you logged in or maintaining your shopping cart as you left it. Most of these are highly necessary ones.
Analytical/Performance Role: These cookies help us track and quantify user visits to our website. They provide valuable insights into how visitors navigate our site, allowing us to optimize and enhance user-frequented areas for a more user-friendly experience.
You have the option to manage cookies by adjusting the settings in your web browser. This gives you the ability to accept or decline certain or all cookies.
DISCLAIMER: Please note that if you choose to decline cookies from our website, you may not be able to access some additional features the site offers. In fact, certain areas of the website may become inaccessible altogether.
THIRD PARTY API’s
We use third party api’s for the following services. Any information provided by the user on these platforms will be dealt with their privacy policies. We are not liable for any misuse of information shared by the User. Liabilities and claims arising out of this will be disclaimed by us. We may use and share your non-personal identifiable information to improve the quality of the services we provide and to improve your user experience of the website and the application. We might share your information if extremely necessary to our third-party service providers to make certain features and functionality available to you.
Payment Gateway
User payment information are never collected on our website. It is collected and processed in a secured manner by third party payment gateways. The payment details are entered on the Payment Gateway’s or Bank’s page on a secured SSL. The data is transferred between Bank’s page and payment’s gateways in an encrypted manner. However please note that no data transmission can be guaranteed to be completely secure. User must make precaution to not share or disclose these details in any electronic medium like mail or chat.
Chat, Call and Video Call
Chat, Call and Video Call related data are stored on our third-party service provider’s secure server in compliance with our policies. User will be informed on access of camera for video calls. Read and write permissions to device will be requested in the event of storage and retrieval of data or files needed by the website.
https://www.tatatelebusiness.com/privacy-policy/
https://www.agora.io/en/privacy-policy/
FEEDBACK & ANONYMITY
Feedbacks provided by users on the app/website and on other social media related to our platform or services, will be used by us for research and analysis. These info’s are visible and hence Users are advised discretion before disclosing any information susceptible to misuse. In case you wish to remain anonymous while casting a rating or feedback, you can set the ‘Privacy’ to ON from settings, your name would appear as ‘Anonymous’ in the feedback.
DEVICE, LOCATION & STORAGE
We collect device specific information for app display and other purposes. Application storage and data caching are done to provide enhanced user experience. The Website anonymously collects data regarding various actions a user takes within our app and app related Push Notifications. This helps us to improve our app and to figure out what features are being used.
DISCLAIMER ON DATA, CONSULTATIONS & SALE
We are committed to protecting your data and privacy of your consultations. This data is being viewed by astrologers and audit team personnels. You must understand this and assume responsibility and risk while using this website. Do apply reasonable judgement in providing any sensitive information, such as financial details, to the astrologer. Astrolight does not claim responsibility for any actions by astrologers using such data. Registering and consulting through ‘Astrolight’ is always optional and at your discretion.
We do not commit on accuracy on the predictions by the astrologers to any User. However, the astrologers in our website are committed to providing help to seeing possibilities and overcoming difficulties faced by a User. The usage of info provided by them is at the sole discretion of the user. The website is not responsible for any consequences arising out of it. Our astrologers are trained experts who are sworn to provide simple, clear, effective, and ethical solutions.
We do not guarantee any reality/reliability/outcomes from usage of gemstones and other astrological items sold in our website. Certain products come with reputed lab certifications, but no warranty on these items is provided by the website.
SPECIAL CASES OF DATA DISCLOSURE
Personal information we have collected maybe passed on to a third party in the event of a transfer of ownership or assets or on bankruptcy of Astrolight.
Users who are suffering from mental health conditions are advised to seek medical help for their health and state and not take astrological consultations. Those who are having thoughts of suicide or self-harm, are strongly advised to reach out to qualified professionals. It is advised to immediately call a suicide prevention helpline such as AASRA (91-22-27546669). Usage of the website is at their own risk. The website will share data regarding these users to law enforcement authorities if needed and are not bound by any non-disclosure clause on these special conditions.
Inebriated users are advised to stay away from using this website. Any issues arising out of astrology consultations taken in such a state or using foul language on our astrologers or obscene actions during a consultation is punishable under law. The website will share data regarding these users to law enforcement authorities and in this case the website is not bound by any non-disclosure clause and stringent action will be taken against such users.
AGE RESTRICTION
The website is not meant to be used by anyone aged below 18 years. Astrolight assures that no content on the site is harmful for children, nor it is designed to attract children. IF YOU ARE UNDER 18 YEARS OF AGE, PLEASE DO NOT USE ANY OF THE SERVICES PROVIDED BY OUR WEBSITE. If a concerned parent reports misuse, we can delete the account and data.
UPDATE or DELETE USER ACCOUNT
User can delete their account information and associated files from a device if he/she wishes to do so. On App this provision is under Setting -> Delete Account. In case he only wishes to make changes, he can visit ‘Members List’ and make changes to any profile or delete it. The data cannot be retrieved once it is deleted.
CONTACT US
Users can write to support@astrolight.in or call to +91 8069160470 if they have any queries or doubts regarding our privacy policy. Our grievance officer will assist you if there are any discrepancies found on the website or if there is any breach of Terms of Use, Privacy Policy or other policies or any other complaints or concerns.
Disclaimer: Users are advised not to solely rely on astrological predictions while making important legal, financial or health related decisions.